In today’s business environment, it is critical for companies to have access to ongoing and timely support for their Business Intelligence and Data Integration systems to ensure high performance and service levels. However, complexities of managing support for BI/DI applications in-house can consume a substantial portion of an organization’s budget and drain internal resources’ focus.
At Satwic, we strive to provide clients with greatest flexibility and confidence in its BI/DI Maintenance and Support services. Our services are SLA based, customized to meet your requirements and our team operates as an extension of your own team. This can help your company increase the long term effectiveness of your BI/DI solutions while reducing the burden on managing IT. You can instead divert your resources towards strategic and innovative capabilities. Our support model helps companies reduce risk with improved reliability and reduced operational costs.
Our support team develops a clearly defined set of processes and procedures based on the ITIL v3 principles to ensure a consistent and efficient delivery of support services. We have a proven track record in delivering the “follow the sun” support model, where we have qualified support resources available 24/7.